Return & Exchange
We want you to love your massage chair! However, if you are not completely satisfied, we want to work with you to make things right. But before considering a return, don’t forget that it covered all our chairs with our 3-year warranty. If you would like to return your product, we have a 30-day return policy.
We make returning your massage chair easy. The chair is returned in that all items are in their original condition and packaging, including the pallet we shipped it on. Once the inspection is complete and we deem the chair and packaging to be undamaged, we will refund your money less the return freight $250, which would be the total cost for you to return your massage chair. There are no restocking fees or hidden charges.
If you do not have all original packaging, including pallet, there will be an additional charge applied.
Return Policy
- Flat Fee Return – $250
- No Restocking or Handling Fees
- No Box $250 Charge
Return Policy Guidelines
- The massage chair must be returned in its original boxes. If not, an additional charge will be applied.
- White-Glove Delivery is Non-Refundable. This is an additional service and therefore cannot be refunded. If you return your chair and want white glove pickup, then there will be an additional charge applied.
- Only orders in the contiguous US - It does not apply to Alaska, Hawaii orders.
- The chair must return with no damages to qualify for the flat-free return.
- Financing Fees are non-refundable. These range from 10%-15%.
- Flat Fee Return policy only applies to products purchased at the advertised price which includes any on-site promos. Purchased made at negotiated prices can be returned in 30 days with a full refund minus any shipping charges.
Exchange Policy
Like our return policy, customers have 30 days to exchange their massage chair for another model. The customer is responsible for shipping fees and white glove delivery fees. If the massage chair is defective, we will exchange it for the same model with no additional shipping costs. Once an exchange has taken place on a non-defective chair, it cannot return to you.
How do I return my product?
The return process is simple. Just contact an Emassagechair.com massage chair expert to get your Return Authorization (RA) number and the correct address to send your item. Please be sure that the massage chair is returned in its original condition and that it is packed in its original boxes. Products returned improperly will not be accepted. Restocking fees and return shipping charges will apply.
Cancellations
We usually ship orders the next day. If you choose to cancel your order after your massage chair has shipped, you will be liable for any shipping charges incurred as well as a 3% credit card processing fee.